Shipping Policy

Since The Arch Compass primarily offers access to online courses and digital goods, no physical shipping is required. Upon successful payment, users will gain immediate access to the purchased course or digital product through their account. For future digital goods like templates and e-books, the download link will be provided instantly upon payment.

Payment Gateway

• Payment Processing
  We use Razorpay as our trusted payment gateway to process all transactions securely. When you make a purchase on The Arch Compass, you will be redirected to Razorpay’s secure payment page to complete your transaction.
• Payment Methods
  Razorpay supports various payment methods, including credit/debit cards, net banking, UPI, and mobile wallets. Please choose your preferred payment method during checkout.
• Security
  Razorpay ensures that your payment details are encrypted and transmitted securely over the internet. We do not store your payment information on our servers.
• Transaction Fees
  Any transaction fees charged by Razorpay are included in the price you see at checkout. You will not be charged any additional fees for using the payment gateway.
• Disputes
  In case of any issues with the payment process, such as failed transactions or double charges, please contact us at admin@thearchcompass.com or reach out to Razorpay’s support directly. We will assist you in resolving the issue as quickly as possible.
• Third-Party Responsibility
  Please note that while we have partnered with Razorpay to facilitate secure payments, we are not responsible for any errors, delays, or issues caused by the payment gateway. Any disputes or claims related to payment processing should be directed to Razorpay.
• Razorpay’s terms and conditions can be accessed from here.

Refund Policy

As our products are digital and instantly accessible, we do not offer refunds. We encourage users to take advantage of our course previews, which allow you to view 1-2 lessons before making a purchase. This ensures that you can evaluate the course quality and the instructor’s teaching style before committing to a purchase.

Satisfaction Guarantee

Your satisfaction is important to us. If you are not satisfied with your purchase, please contact us within 2 days of purchase at admin@thearchcompass.com. While we do not guarantee refunds, we will work with you to address your concerns and ensure a positive experience.

Cancellation Policy

Due to the nature of digital products, all sales are final once the purchase is completed. You may cancel your purchase before making the payment. However, once payment is made and access to the course or digital product is granted, cancellations are not possible.

Digital Goods

In the future, we may offer digital goods such as templates, e-books, and other downloadable content. These products will also be non-refundable due to their digital nature. However, we will maintain our satisfaction guarantee and encourage users to contact us with any concerns.